You’ve built a blog, you’ve been updating for a few months. You have a nice traffic, and your visitors start commenting your posts, and writing you emails. Nice.
Should you worry about anything?
Of course you should! The first rule is to always reply to questions, no matter how dumb they could be! I have run and currently run other sites aside from this, and what I’ve learnt is that people tend to ask nearly the unimaginable. Every 100 mails/comments, only 5 to 10 of them are useful to you: the others are just congratulations, insults, people asking for things they’ve not understood, requests for enhancements and so on.
How would you deal with that? Be polite. No matter what you’re selling or saying always keep well in mind that there is always somebody out there with different ideas, that thinks with a different mind, that may not understand what you say or - worst - may not understand you if you’re doing humor. There may be also somebody that doesn’t fully understand your language!
The rule for all these cases is always the same: don’t ignore them, and be polite, even if it might be stressing. If somebody writes to a blogger or to a site owner and does not get a reply probably doesn’t care too much: however, getting a reply is seen as a very good sign, and people will notice it.
Put in another way, would you be pleased to walk into a store, ask for something and be ignored? Would you return to the store?
